Today's customer does not want to be talked at or told – today's customer wants to be asked and heard.More Michael Oliver quotes [10/01/2011 07:10:01]

The degree that a person will change is mostly dependent on the degree of discomfort he/she is feeling about their present situation.More Michael Oliver quotes [10/01/2011 07:10:50]

If you choose to tell people things, people will tell you in the form of resistance and rejection.More Michael Oliver quotes [10/01/2011 07:10:23]

It will never be easy to manage your children. It goes beyond black and white, beyond rich and poor. We have a moral responsibility to make sure our children know how to read and write and do math and can make a living.More Michael Oliver quotes [10/01/2011 01:10:45]

If you want to ‘see’ another person, listen to their heart with your heart!More Michael Oliver quotes [10/01/2011 07:10:34]